3 Ways to Enhance Guest Experience at Your Hotel
The guest experience at any hotel is the driving factor behind its success. It’s imperative to constantly be listening to guest reviews, updating old technology, and improving the guest experience overall. Here are three things you can do to improve the quality of your guest’s stay and ensure they will want to return.
1. Update Technology
Technology is fast-changing in today’s world and you should do your best to keep up with it. You should consider upgrading your televisions, adding in additional outlets to charge electronics, and putting in analog cordless telephones. These are all seemingly small changes that will have a big impact on the guests’ comfort and satisfaction during their stay.
2. Be the Expert on Your City
You don’t need full concierge service to offer advice to people visiting your city for the first time. As you engage in normal, everyday conversations with your guests you’ll be able to offer ideas and advice for how they can best enjoy their time. They will be impressed with your knowledge and your desire to help them, at little to no cost to you.
3. Serve a Great Breakfast
Everyone wants to eat a good breakfast, but it’s especially helpful if they are tired from traveling or all-day meetings. Make sure your breakfast foods are foods people love to eat. Cereal and muffins are okay, but including warm foods like waffles, bacon, and eggs will stick out to them as an exceptional hotel breakfast. Pay close attention to what foods guests actually eat and consider asking for recommendations for how you can improve their breakfast experience.
These are just a few small improvements you can make to improve the guest experience at your hotel. The most important thing is to put yourself in their shoes and think about what can make their time with you as comfortable and stress-free as possible. This will ensure guest satisfaction and help your hotel stay busy and happy.